Cookie Policy
1 What are cookies?
Cookies are small text files that are placed on your device when you visit our website. They are used to enable our site to function as well as providing statistical information on how our site is used. We also allow the setting of third party cookies.
2 Types of cookie
Cookies are used for a variety of purposes. The choices you have of whether to accept them or not will depend on the purpose they are used for. Cookies will generally fall into the following categories:
Strictly necessary - these cookies are essential for our site to function. These cookies are exempt from the usual opt-in requirements.
Analytical - these cookies collect statistics on how our website is being used, such as which pages are most visited. They enable us to improve the design and functionality of our site. You have the option of whether to enable these cookies.
Functional - these cookies remember the choices you have made, such as saving your preferred language or region. You have the option of whether to enable these cookies.
Targeting or Advertising - these cookies are used to deliver adverts that are more relevant to you and your interests when you browse the internet. They will often be placed by a third party when you interact with embedded content, such as Youtube and Linkedin videos and links. You have the option of whether to enable these cookies.
As well as the above categories, cookies can be further classified with the below information. These help to determine which domain is setting the cookie and how long it will remain on your device:
Session cookies: These cookies are temporary and are only active whilst your browser session is open. These cookie will be removed when you close your browser.
Persistent cookies: These cookies have expiration dates and will stay on your device for a set period of time. Once this period has elapsed, they will be removed from your device.
First-party: These are cookies set by us directly. Only we can retrieve their data and we don’t share this information with other sites. Although we work with other third-parties to provide these cookies, only we can view the contents.
3 Managing cookies
If you are visiting from the UK or EEA, you are able to manage your cookie preferences using the embedded cookie preference tool, which can be found by clicking the 
in the bottom left hand corner of the screen.
Alternatively, you can also restrict cookies through the settings in your internet browser. Please note however that disabling certain cookies may affect the functionality of our website. Here’s how you can do this in some of the most common internet browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
You can opt-out of all Google Analytics cookies by installing the Google Analytics Opt-out Browser Add-on here: https://tools.google.com/dlpage/gaoptout?hl=en
For further information on how to manage cookies from a variety of different browsers, please visit www.aboutcookies.org. You can also find general information on cookies.
If you are visiting from the UK or EEA, accepting our recommended settings will allow both ‘Analytical’ and ‘Advertising’ cookies to be set.
For other regions, all cookies will be automatically set by default. However, you are able to adjust your browser settings to reject cookies if you wish.
4 Purposes
Strictly Necessary:
These cookies are essential to the operation and security of our website.
| Cookie name | Provider | Purpose | Type | Expiration |
| __profilin | my.malinkoapp.com | Measuring performance | First party - Persistent | End of Session |
| _malinko_session_secure | my.malinkoapp.com | To maintain a secure user session across pages after login, ensuring authenticated access and preserving session state during the user‘s visit. | First party - Persistent | End of Session |
| ai_session | my.malinkoapp.com | Helps identify individual user sessions | First party - Persistent | 30 mins |
| ai_user | my.malinkoapp.com | Tracks returning users across multiple sessions | First party - Persistent | 1 Year |
| rack_session | my.malinkoapp.com | Tracks the session information | First party - Persistent | Session |
Third Party :
We allow trusted third-parties to place cookies through our website. We may also use some of these cookies to retrieve information from web forms for our own marketing database.
| Cookie name | Provider | Purpose | Type | Expiration |
| _pendo_accountId.SUB_KEY_VALUE | pendo.io | Identify and record the visitor‘s Account ID in Pendo. | Third party - Persistent | 100 days |
| _pendo_visitorId.SUB_KEY_VALUE | pendo.io | Identify and record the visitor information for Pendo | Third party - Persistent | 100 days |
| _pendo_launcher-closed.SUB_KEY_VALUE | pendo.io | Identify and record the visitor information for use in analytics and guide delivery. | Third party - Persistent | 10 days |
| log-enabled | pendo.io | Record additional details for troubleshooting purposes. | Third party - Persistent | Session |
| debug-enabled | pendo.io | Written and read when the following function is triggered: pendo.isDebuggingEnabled(). This gets and uses information from the cookie in several places, such as log.js, guides.js, and exports.js | Third party - Persistent | Session |
| _pendo_meta.SUB_KEY_VALUE | pendo.io | Written and read to store a hash of the current metadata so that Pendo can see when it‘s changed and update it. | Third party - Persistent | 100 days |
| _pendo_lastStepAdvanced. SUB_KEY_VALUE, _pendo_latestDismissedAutoAt. SUB_KEY_VALUE, _pendo_finalDismissedAutoAt. SUB_KEY_VALUE | pendo.io | Written and read in the agent to keep guides from showing again after they‘ve been dismissed. | Third party - Persistent | 10 seconds |
| _pendo_guides_blocked.SUB_KEY_VALUE | pendo.io | Avoid guide errors when we detect the visitor has an ad blocker. | Third party - Persistent | 30 minutes; increases to 4 hours if we don‘t detect an ad blocker. |
| active-contexts | pendo.io | Written and read in the agent based on what is and isn‘t logged in the console. | Third party - Persistent | 100 days |
| _pendo_feedback_ping_sent.SUB_KEY_VALUE | pendo.io | When a ping is successful, the agent writes information about the visitor, such as name and value. There is a 5 minute timer that checks whether the cookie is expired. If it is, we send another ping. | Third party - Persistent | 60 minutes |
| _pendo_feedback_ping_sent.SUB_KEY_VALUE | pendo.io | The response of the ping includes a notification count. Pendo writes this to a cookie so that it persists across refreshes. It‘s deletcted when the user opens Feedback. | Third party - Persistent | None |
| _pendo_receptive_ping_sent.SUB_KEY_VALUE | pendo.io | Same as above. Renamed to match the Pendo naming when Feedback, formerly known as Receptive, was acquired by Pendo. | Third party - Persistent | None |
| _pendo_utm.SUB_KEY_VALUE | pendo.io | It stores UTM (Urchin Tracking Module) parameters from URLs to track where visitors are coming from (campaign sources, mediums, etc.). | Third party - Persistent | 100 days |
| _pendo_unsentEvents.SUB_KEY_VALUE | pendo.io | This cookie temporarily stores events or user interactions that have been recorded but not yet sent to the Pendo servers. | Third party - Persistent | Session |
| _pendo___sg__.SUB_KEY_VALUE | pendo.io | This cookie is used internally by Pendo for session grouping and tracking. The __sg__ likely stands for Session Grouping or similar functionality. | Third party - Persistent | 100 days |
| OptanonAlertBoxClosed | OneTrust CMP | Tracks if user closed cookie banner | Third party - Persistent | 1 year |
| OptanonConsent | OneTrust CMP | Stores user cookie consent preferences | Third party - Persistent | 1 year |
| MSCC | azure.com | It manages authentication sessions and helps maintain secure communication between your browser and Azure services. | Third party - Persistent | Session |
| _GRECAPTCHA | www.google.com | Verifies that the user is human, not a bot | Third party - Persistent | 55 days |
Summary of changes:
| Update | Detail |
| 14/10/2025 | Cookie Policy Added |